FAQ's

1. Where can I find promo codes?

Promo codes are shared on our homepage banners and official social media channels such as Facebook, Instagram, and Twitter.

2. Why is there a daily cap in certain categories?

Daily caps are applied in select categories to ensure that deals are accessible to a larger number of customers rather than being claimed by a few bulk buyers.

3. Can I transfer a deal or voucher to someone else?

Yes, you can transfer your deal or voucher to friends or family members.

4. Can I convert my voucher into cash? What is the value of each voucher?

Vouchers cannot be exchanged for cash. They can only be redeemed for products and must be used against eligible purchases.

5. How much money can I save on each deal?

Krazeal.com is designed to offer buyers a minimum discount of 40% off the MRP on most products.

6. Do promo codes provide additional discounts after being applied?

Yes, applying a promo code will provide additional discounts on top of the existing deal prices.

7. What should I do if my voucher is not working?

If your voucher is not working, please ensure it is still valid and has not expired. If the issue persists, contact our customer support for assistance.

8. How long are promo codes valid?

Promo codes have specific validity periods mentioned during their release. Make sure to use them before they expire.

9. Can I use more than one promo code at a time?

No, only one promo code can be applied per transaction unless explicitly stated otherwise.

10. Are there any restrictions on using vouchers or promo codes?

Yes, vouchers and promo codes may not be applicable on certain products or categories. Please check the terms and conditions at the time of use.

11. What happens if I cancel an order after applying a voucher?

If you cancel an order where a voucher was applied, the voucher will be reinstated if still valid, or a new one may be issued, subject to our refund policy.

12. If I apply a promo code and make a payment, what happens if I cancel or return the order?

In case of cancellation or return after applying a promo code and completing the payment, only the amount paid through credit card, cash, upi or any other payment method will be refunded. The value of the promo code will not be refunded or reissued.