At Krazeal, customer satisfaction is our top priority. If you're not entirely happy with your purchase, our return and refund policy is designed to ensure a fair and smooth process.
1. Eligibility for Refunds
- Return Window: Refund requests must be initiated within 7 days from the date of delivery.
- Product Condition:
- Items must be returned in original condition: unused, unwashed, and undamaged.
- All original packaging, tags, manuals, and accessories must be intact and included.
2. Ineligible Items for Refund
The following items are not eligible for refund:
- Personal hygiene products such as cosmetics, undergarments, or health-related items.
- Customized or personalized products made to order.
- Digital products or subscriptions, including e-gift cards.
- Items marked as clearance or final sale.
3. Steps for Return & Refund
1. Request
Go to "My Orders" after delivery and raise a return request with a valid reason.
2. Pickup
Our logistics team will arrange for pickup of the item from your delivery address.
3. Quality Check
We perform a QC upon receiving the product to ensure it meets return conditions.
4. Refund
Approved refunds are issued to the original payment method or bank details for COD.
4. Refund Method
- Processing Time: Refunds are processed within 5-7 business days after passing QC.
- Shipping Charges: Only issued if the product was damaged, defective, or incorrect.
- Promocode Usage: If a promocode was applied, only the actual paid amount will be refunded.
Need Help?
Contact our support team at [email protected] or call +91 6362332212.