Return Policy

At Krazeal, customer satisfaction is our top priority. If you're not entirely happy with your purchase, our return and refund policy is designed to ensure a fair and smooth process.

Eligibility for Refunds

Return Window: Refund requests must be initiated within 7 days from the date of delivery.

Product Condition:

• Items must be returned in original condition — unused, unwashed, and undamaged.
• All original packaging, tags, manuals, and accessories must be intact and included.

Ineligible Items for Refund

The following items are not eligible for refund:

• Personal hygiene products such as cosmetics, undergarments, or health- related items.
• Customized or personalized products made to order.
• Digital products or subscriptions, including e-gift cards.
• Items marked as clearance or final sale.

Steps for Return & Refund

1. Initiate Return Request

• After the product is delivered, go to the “My Orders” section.
• Select the item and raise a return request, stating a valid reason.

2. Pickup Scheduled

• Our logistics team will arrange for pickup of the item from your delivery address.

3. Quality Check (QC)

• Upon receiving the returned product, we will perform a quality check.
• Items must meet our return conditions (see "Eligibility for Refunds").

4. Refund Processing

If the return is approved:

• For prepaid orders, the refund will be issued to your original payment method (credit card, UPI, etc.).
• For Cash on Delivery (COD) orders, customers must provide bank details or UPI ID.

Refund Method

Processing Time: Refunds are processed within 5-7 business days after the returned item is received and passes QC.

Refunds for Shipping Charges: These will only be issued if the product was damaged, defective, or incorrect.

Promocode Usage: If a promocode was applied and payment was also made, only the actual paid amount (excluding promocode discount) will be refunded via the original payment method.

Need Help?

If you have any questions or need assistance with your return, contact our support team at: [email protected] or Call: +91 6362332212